Terms and Conditions

Who can play

You must be 18 or older. If the online gaming age where you live is higher, you must have reached that age. Play is open only where the law permits online gambling. It is your responsibility to check and follow the rules that apply where you live.

Residents of restricted countries cannot deposit or play for real money. Some games may also be unavailable in particular places because of game provider rules. Trying to bypass a provider block may lead to confiscation of winnings.

Your account

You may have one account only. The limit is also one account per household, IP address and PC. If you open or try to open duplicate accounts, we may block or close them and void bets. Returns, deposits, winnings and bonuses connected with a duplicate account will be forfeited and may be reclaimed. Tell our support team at once if you discover more than one account.

Give us a valid e-mail address and true, complete registration details. Keep them current. Choose a username and password that you can protect, and never share them. Activity made with the correct login details is treated as activity made by you.

We may verify your identity and location. We can ask for a passport or ID card, proof of address such as a utility bill or bank statement, and proof that you own a payment method. Documents used for verification must be in Latin or Cyrillic script. If they are not, we may require a video verification in which you show them. We may also call the phone number registered on your account.

You must provide requested documents and information within 15 days. After you upload documents, your status becomes Temporarily Approved while we review them. The review takes up to 24 hours. We will then approve or reject them, or ask for more information. Withdrawals remain limited while that temporary status applies. No payout is processed before your account is fully verified.

Making a deposit

Use only a bank account, card, e-wallet or other payment method that is in your own name and belongs to you personally. Third-party payments are not accepted. If you use one, we confiscate the winnings and send the first deposit back to whoever owns that payment account. You cannot send funds to another player or receive funds from another player.

A crypto deposit below the minimum shown for that coin is not credited and cannot be returned. Deposit limits cannot be applied to crypto deposits, so use another available control if you need to limit your play.

Our internal operating currency is the euro. When you use a card in another currency, currency conversion by your bank or our payment processor may make the charge slightly higher than the amount shown.

Requesting a withdrawal

Withdrawals must use the same method as the deposit. Each active deposit has to be wagered at least 3 times before a cashout. We do not process a payout until full verification is complete.

The minimum withdrawal is 50 EUR or the equivalent. Each payment method has its own maximum. If your request is above that limit, it will be paid in instalments. We may also pay large wins in monthly instalments.

Processing may take up to 72 hours. The payment method then needs its own delivery time. A bank transfer may exceptionally carry intermediary bank charges of up to the equivalent of EUR 16. Those charges are outside our control.

If you deposit in CAD, you can withdraw only through EcoPayz, Interac, Instadebit or iDebit. You must first make a deposit with the method you want to use for withdrawal.

Can you ask for a refund

Funds used for play are consumed and cannot be cancelled or refunded. Where a refund request is reviewed, you must provide photos of both sides of a passport, driver's licence or another ID. You must also provide proof of address from the last 90 days. This may be a photographed paper document, a utility bill or a bank statement. An original digital utility bill or bank statement may also be accepted.

A refund decision may take up to 7 business days. Once approved, the procedure is completed within 48 hours. Bonuses and winnings are deducted before the refund amount is calculated. You are responsible for costs arising from the refund procedure.

How bonuses work

Bonuses are sticky, so you cannot withdraw while their wagering requirements remain open. Only one bonus may be active at a time. Each offer is limited to one per person, family, home address, e-mail address, IP address, phone number, card or e-wallet.

You may cancel a bonus before wagering it or refuse bonuses. If you withdraw your deposit before completing wagering, the bonus and bonus winnings are void. Bonus abuse, fraudulent play or delaying game rounds until wagering requirements are gone can make bonuses and winnings void. We may also prohibit further bonuses.

Fraud and manipulation

Do not collude, use automated devices, manipulate our systems, exploit errors, deny payments you made or use multiple accounts. Suspected fraud may lead to your account being terminated, winnings confiscated and payouts suspended. We may retain payments where there is suspicion or evidence of system manipulation.

Dormant accounts

An account becomes dormant after 12 consecutive months without a login. While its balance is positive, we may charge a monthly fee of 10 EUR or the equivalent. If the remaining balance is lower, that balance is the fee. Charges stop when the balance reaches zero or you reactivate the account.

Closing your account

Ask us to close your account by e-mailing [email protected]. We will return the account funds, using a repayment method we choose. Verification may still be required during closure.

We may also close your account and return the balance after relevant withdrawal charges are deducted. We may do this without giving a reason or advance notice.

Complaints and disputes

Contact support first if you have a complaint. If the support team cannot resolve it immediately, the case is escalated inside our team and you will receive reasonable updates.

If you remain dissatisfied, you may refer the dispute to CADRE, an independent alternative dispute resolution body. Its process is free for you. A CADRE decision binds both you and us, but it does not remove your right to bring the matter before a court with jurisdiction.

Our server logs and records decide the outcome of a claim. If the result on your screen differs from the result recorded by the game server, the server record prevails.

Your account is not a bank account

We are not a financial institution. Your balance earns no interest, and we do not provide currency exchange or conversion services.

Taxes on winnings

You are responsible for reporting and paying any taxes that apply to your winnings where you live.

Your contract with us

You contract with Uno Digital Media B.V., incorporated in Curaçao under company number 157147, licensed and regulated by the Curacao Gaming Authority under licence OGL/2024/1267/0760. We may change these terms when necessary and will try to notify you by e-mail of significant changes.