Privacy Policy
Information we collect
When you register, we collect details such as your name, e-mail address, postal address, phone number, gender and date of birth. We also collect your username and password.
Verification may require photographic identification and proof of address. For transactions and source-of-funds checks, we may collect banking and financial details.
Your use of Bet On Red produces other information. This includes login details, product activity, browsing behaviour and details about the device you use, such as its model, operating system, IP address, browser type and mobile identifier. We may monitor or record calls. We may also process responsible-gambling information and information that you choose to share or make public.
Why we use your information
We use personal information to open and administer your account, provide games and betting services, process transactions and respond to requests. It also helps us send service messages, recover passwords and manage dormant accounts.
We may use it to personalise your experience, improve our products, test systems, analyse trends and measure marketing. We also use information to communicate with you, manage promotions you enter and answer complaints.
Checks based on your information help us verify identity, assess affordability, prevent fraud, detect prohibited activity and meet our legal and contractual duties. Some decisions may be automated, including checks linked to account opening, fraud, tailored services and betting risk.
Who may receive it
We may provide information to regulators when the law requires it. Verification and anti-fraud partners may receive the information needed to check identity, affordability or suspicious activity. Financial institutions and payment processors may receive or disclose information needed to process transactions or answer a lawful regulatory request.
Other service providers may handle information for technical operations, storage, audits or service delivery. They may use it only for the purposes for which it was shared.
How long we keep it
We retain personal information only for as long as it is needed for the purpose for which it was collected. While you have an account, we keep what is required to provide services and meet contractual and legal duties. Some information remains after you stop using Bet On Red when it is needed for legal obligations, contractual rights, regulatory guidance or the establishment and defence of claims.
Your choices and rights
Subject to the conditions that apply, you may ask us to:
- give you access to the personal information we hold
- correct information that is inaccurate or out of date
- delete information when there is no continuing basis to keep it
- restrict how we process information while an issue is checked
- stop processing based on your situation or for direct marketing
- review rights connected with automated decisions and profiling
You may also complain about how we handle your information. If our response does not resolve the issue, you may complain to your data protection authority. Some deletion and restriction requests may be limited by duties that require us to retain information.
Minors
Bet On Red accounts are only for people aged 18 or over. A minor must not open an account, and no one may help a minor do so.
Contact us
Uno Digital Media B.V. operates Bet On Red Casino and handles the personal information described here. Send privacy questions, requests or complaints to [email protected].