Responsible Gambling

Set limits before you play

You can set daily, weekly or monthly deposit limits under My Account and Responsible Gaming. They use rolling periods of 24, 168 and 720 hours. Deposits already made during the relevant period count toward the limit.

Lowering a limit or setting a new one takes effect at once. Raising or removing a limit takes effect after 24 hours. A loss limit is one more option you can add. Your account record lets you review your betting activity.

Take a break through self-exclusion

You can choose self-exclusion for 6 months, 9 months, 1 year or indefinitely. Once set, your account is disabled at once and you are removed from promotional offers. You cannot deposit or withdraw while a fixed self-exclusion is active. The account is not automatically reactivated when the period ends.

Ending a fixed period early is considered only after an internal review. If approved, a cooling-off period of at least 24 hours applies before the change takes effect. To undo an indefinite self-exclusion, contact Customer Support. The account can reopen only after a 7-day waiting period.

You may request self-exclusion or permanent blocking by e-mailing [email protected]. We will take reasonable steps to prevent new accounts, and you must not try to reopen or replace an excluded account. If you win while a cooling-off period applies, no prize will be awarded.

Keep play in proportion

Treat gambling as entertainment, not as income or a way to recover debt. Decide on a budget that you can afford to lose and keep track of both time and spending. Take regular breaks. Never chase a loss by increasing your bets. Do not play when you are drunk, under the influence of drugs, tired or feeling low.

Changes in gambling can be difficult to notice. Spending beyond your means, losing track of time, hiding play, using gambling as an escape or letting it disrupt daily life can signal a problem. Act early if any of these patterns appear.

Check your own habits

A short self-assessment can help you consider whether gambling is becoming difficult to control. Ask yourself whether you spend more money or time than planned, chase losses, conceal your play, borrow to gamble or find that gambling affects work, relationships or normal routines. If your answers concern you, use account controls and contact support.

Protect minors

Only people aged 18 and over may hold an account. Do not share your login, card or bank details with a minor. Avoid saving your password on a shared device. Parents and guardians can use filtering or parental-control software such as CyberPatrol, GamBlock, Solid Oak Software and Net Nanny.

Talk to our support team

Our support team is trained to help with gambling controls. They can explain the limits and exclusions available through Bet On Red and point you toward specialist organisations. E-mail [email protected] when you want help.